We are: Adaptogenix Pty Ltd, a company registered in Australia, ABN: 70617959707.
Our address is: Lvl 18 / 175 Eagle Street, Brisbane City 4000, QLD Australia.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. Business and personal information
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
2. Market place information
3. Your domain name and e-mail address
3.1. to correspond with you or deal with you as you expect;
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister websites.
4. Information you post on our website
5. Website usage information
6. Financial information relating to your credit cards
7. Financial information relating to your credit cards
We use Secure Sockets Layer (SSL) certificates to verify your identity, your browser and to encrypt any data you give us when you buy. This includes financial information such as credit or debit card numbers. Our SSL certificate encryption level is 128-bit/256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.
We take the following measures to protect your financial information:
7.1. We keep your financial information encrypted on our servers.
7.2. We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.
7.3. Access to your information is restricted to authorised staff only.
7.4. We automatically delete your information when the card expires.
7.5. If we ask you questions about your financial information, we shall show partial detail, [the first four OR the last four digits of the debit or credit card number], only enough to identify the card(s) to which we refer.
8. Credit reference
9. Third party advertising
10. Third party content
11. Information we obtain from third parties
12. Content you provide to us with a view to be used by third party
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our website (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
13.2. to allow essential parts of our website to operate for you;
13.3. to operate our content management system;
13.4. to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser;
13.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;
13.6. to collect information about how visitors use our website. We use the information to improve your experience of our website and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited;
13.7. to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser;
13.8. to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the website. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for three months, when it will be deleted automatically;
13.9. to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 90 days;
13.10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
14. Calling our help line
15. Sending a message to our support system
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
17. Job application and employment
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
18. Marketing information
With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us at email@example.com.
20. Affiliate information
21. Use of site by children
22. Disclosure to Government and their agencies
23. Compliance with the law
24. Review or update personally identifiable information
25. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at firstname.lastname@example.org.
26. Data may be processed outside Australia
27. Complaints procedure
27.1. If you have a complaint about how we have collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
27.2. If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
27.3. We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
27.4. If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.
How you can contact us
Sending a letter to us at:
Attn: Privacy Officer
Lvl 18 / 175 Eagle Street
Brisbane City 4000 QLD Australia
OAIC contact details:
Officer of the Australian Information Commissioner (OAIC)